I chew up and I choke down the scraps you choose to leave around
Let me tell you a story of last evening, and it will explain the entire weekend for the most part.
While watching my poor Steelers give away another game (6 turnovers? And none from the Jake-the-Snake led Broncos? How is that even possible?) there was a commercial for this new “Brooklyn Pizza” from Domino’s Pizza. Big chunks of pepperoni or sausage on large, foldable slices of pizza. As the game continued to spiral out of control (I think it is worse when the Steelers pretend that they are almost in the game, only to fumble another one away) I thought this would be a great idea to get one of these pizzas for Sunday evening drowning my football team sorrows while watching The Simpsons. I even thought how I’d have a piece or two and then bring the rest to work the next day in case a co-worker didn’t bring lunch and could heat this up.
With this need to drown my sorrow I called Domino’s and ordered the pizza. I was told it would be 15-20 minutes. So I was at Domino’s 20 minutes later, and the guy behind the counter took my $10.69 after I gave him my name. No pizza.
He checked each of the pizzas on the outgoing shelves. No pizza. There was a woman waiting when I came in, she got her 2 pizzas and left. No pizza for me after almost 10 minutes being in Domino’s.
I see the young guy who took my money talk to the only other person in the place, and she said “Well, make it now!” He went to the pizza making station where I could see him and started making a pizza. A few minutes later I see him put the pizza in the oven, and it isn’t a pepperoni pizza. I give a strange look and the woman, who identified herself as the manager, said “He forgot to make your pizza.”
5 minutes AFTER she tells me that, I see him spread dough out and put sauce on it. Then he says “He wanted pepperoni” and put his hand in the pepperonis.
I say “STOP!” I have now been in the Domino’s for over 20 minutes with no freakin’ pizza! The manager comes to me and I ask “Is he making it now?” and she looks at me incredulously and says “I told you he forgot to make it.” To which I replied “Five minutes ago.”
I decide to be one of those people who is willing to walk away. Assuming that she will do some type of good customer service action once I threaten to walk away, I say “Please give me my money back.”
And do you know what the manager did? She gave me my money back and then told me “The next time you order, ask for me and I will make sure you get a coupon for a free pizza.”
WHAT? This is what constitutes customer service? At the least, I expected something like “I will refund your money, and if you wait 10 minutes we will get your pizza to you.” Instead, they think I will not only order again, but that it is acceptable that AFTER I order my next pizza is when I will get a free pizza for wasting so much of my time.
Instead of being defeated, I went up the road to Pizza Hut (where I told the story and the manager gave me a large for the price of a medium) and got the pepperoni lover’s pizza, went home and gobbled up 7 f’in pieces.
That seemed to typify my weekend eating. If there was anything in front of me, I gobbled it up. Wings, salsa, French fries, chocolate covered fruit, beef vegetable stew, ice cream, Klondike bars. I don’t know why I am in such a mood to gorge on an almost daily basis, but that is what I am doing. But I ran 5 times alst week, 30 mintutes each day, 3.1 miles each time. That has got to be worth something, don't ya think?
And that damn Pepperoni Lover’s Pizza was terrific!
While watching my poor Steelers give away another game (6 turnovers? And none from the Jake-the-Snake led Broncos? How is that even possible?) there was a commercial for this new “Brooklyn Pizza” from Domino’s Pizza. Big chunks of pepperoni or sausage on large, foldable slices of pizza. As the game continued to spiral out of control (I think it is worse when the Steelers pretend that they are almost in the game, only to fumble another one away) I thought this would be a great idea to get one of these pizzas for Sunday evening drowning my football team sorrows while watching The Simpsons. I even thought how I’d have a piece or two and then bring the rest to work the next day in case a co-worker didn’t bring lunch and could heat this up.
With this need to drown my sorrow I called Domino’s and ordered the pizza. I was told it would be 15-20 minutes. So I was at Domino’s 20 minutes later, and the guy behind the counter took my $10.69 after I gave him my name. No pizza.
He checked each of the pizzas on the outgoing shelves. No pizza. There was a woman waiting when I came in, she got her 2 pizzas and left. No pizza for me after almost 10 minutes being in Domino’s.
I see the young guy who took my money talk to the only other person in the place, and she said “Well, make it now!” He went to the pizza making station where I could see him and started making a pizza. A few minutes later I see him put the pizza in the oven, and it isn’t a pepperoni pizza. I give a strange look and the woman, who identified herself as the manager, said “He forgot to make your pizza.”
5 minutes AFTER she tells me that, I see him spread dough out and put sauce on it. Then he says “He wanted pepperoni” and put his hand in the pepperonis.
I say “STOP!” I have now been in the Domino’s for over 20 minutes with no freakin’ pizza! The manager comes to me and I ask “Is he making it now?” and she looks at me incredulously and says “I told you he forgot to make it.” To which I replied “Five minutes ago.”
I decide to be one of those people who is willing to walk away. Assuming that she will do some type of good customer service action once I threaten to walk away, I say “Please give me my money back.”
And do you know what the manager did? She gave me my money back and then told me “The next time you order, ask for me and I will make sure you get a coupon for a free pizza.”
WHAT? This is what constitutes customer service? At the least, I expected something like “I will refund your money, and if you wait 10 minutes we will get your pizza to you.” Instead, they think I will not only order again, but that it is acceptable that AFTER I order my next pizza is when I will get a free pizza for wasting so much of my time.
Instead of being defeated, I went up the road to Pizza Hut (where I told the story and the manager gave me a large for the price of a medium) and got the pepperoni lover’s pizza, went home and gobbled up 7 f’in pieces.
That seemed to typify my weekend eating. If there was anything in front of me, I gobbled it up. Wings, salsa, French fries, chocolate covered fruit, beef vegetable stew, ice cream, Klondike bars. I don’t know why I am in such a mood to gorge on an almost daily basis, but that is what I am doing. But I ran 5 times alst week, 30 mintutes each day, 3.1 miles each time. That has got to be worth something, don't ya think?
And that damn Pepperoni Lover’s Pizza was terrific!
posted by Mike at 12:20 PM
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